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FAQ

FREQUENTLY ASKED QUESTIONS

How Do I Make An Order?

Click on your desired item, choose your size and preferred colour and add it to your cart. Once you are ready, proceed to your shopping bag page (top right corner of webpage) to check out. Every item has a 30 minutes reservation period upon adding to cart. Please complete your check out process as soon as you can. Also, kindly ensure that all information is correct before confirming your purchase.

I don’t have a Paypal registered account and online internet banking. What can I do?

We understand that some customers would prefer manual ATM transfer. Do send us your bank in slip after you have bank in for our verification. Bank Account Name :M CITY SOLUTION SDN BHD Bank Account No : 8007832616 Bank Name : CIMB BANK After payment, please send us the Bank Transfer slip details to sales@dingdingmobile.com.my in order to complete your transaction. You will find the necessary details on the Bank Transfer slip from the ATM/CDM machine or online confirmation screen after payment. After placing your order, you have 24 hours to make payment and upload your Bank Transfer slip details to avoid your order being cancelled. If you have access to online banking (CIMB Clicks, Maybank2U, PBeBank, Hong Leong Connect etc.), we strongly recommend using Online Banking (Direct Debit) for instant payment and processing.

Where can I get support?

If you need a phone support you can call us at +603-8958 2177  or email us at info@dingdingmobile.com.my or by sending your inquiry here, we will reply you back as soon as possible.

How to repair my phone?

If you have bought  Ding Ding Phone no worries you can send your phones to our service center nearby. Please find our service service center at your nearest place here.

Do my mobile support compass?

Based on phone specification give by our principle, our phone is equip by electronic compass. Electronic compass (Magnetometer) is only work on certain type of off application that support GPS which help GPS to properly coordinate your location.